We are happy to help you with any questions you may have regarding our product, service or technology. Please send us an e-mail, give us a call or just drop by. We look forward to receiving you!
Want your question answered as quickly as possible? Then use our live chat at the bottom right of your screen, or fill in the contact form below.
Frequently asked questions
Shipping
When will my pillow arrive?
Have you ordered a plush cushion? Then you can expect to receive your pillow within 1 working day!
Have you designed your cushion yourself? Then allow for a delivery time of 4 to 6 weeks.
What are the shipping costs?
With us, you do not pay separately for your shipping costs when shipping within the European Union.
Do you also ship internationally?
In our webshop, you can currently only order from the Netherlands, Belgium and Germany. Would you also like Sit & Heat cushions at home and do not live in one of these three countries? Then please contact us via the form above and together we will find a solution.
Return
What is Sit & Heat's return policy?
We want you to be happy with your purchase from Sit & Heat. Should you not be fully satisfied for any reason, you can return it within 30 days of receipt. Once we have received the returned product in good condition, we will refund the purchase price within 14 days.
How can I return my cushion?
To return your cushion you can this form on our website. We will then send you a return label as soon as possible so you can send the cushion to us.
What does it cost to return my product?
Within the Netherlands and Belgium you can return your cushion free of charge. Unfortunately, we do have to charge for returns from other countries. We do this to protect the environment. Enter the return form in to see what it costs to return your product.
Made-to-measure cushions
What are the options?
With us, nothing is too crazy. We can customise cushions for any sofa and any chair. So you can be sure to enjoy a wonderfully warm cushion. Don't see an option for your sofa or chair in our webshop? Then please contact us.
Where will my pillow be made?
All our custom-made cushions are designed and produced in the Netherlands. So you know you are always getting the best quality and fairly produced cushions.
How does the system work?
What kind of heat source is in the cushions?
Our cushions are equipped with a heat mat. Depending on the type of cushion you order, the capacity of the heat mat is also adjusted.
Is my pillow waterproof?
No, the cushion is not completely waterproof. However, the fabrics we use are water- and dirt-repellent, so it is not a problem if the cushions get a splash of water on them, but because the cushion is equipped with an electric heat mat, the cushion cannot get wet through and through.
How long will my pillow stay warm?
With a full powerbank, you can enjoy up to 5 hours of a warm plush pillow.
With our seat cushions, you will enjoy around 4 to 6 hours of warmth with a full battery.
Our sofa cushions stay warm for as long as you want, since you connect them directly to mains power.
How does my pillow go on/off?
You can turn on our squash pillows by pressing the button on the side after connecting the powebank with the USB cable. You can turn your pillow off again by pressing the button again. You can leave the powerbank in the pillow, even when you are not using it.
Our chair and sofa cushions turn on as soon as you sit on them and have them connected to a battery or mains power. They switch off again automatically after 2 minutes when nobody is sitting on the cushion. Very convenient and good for the environment!
Can I also have the system built into my seat?
Sure! We can build our systems into almost any chair or sofa. Send via this form some photos and a description of your requirements and we will see what we can do for you as soon as possible!
Warranty
What guarantee do I have for my bespoke pillow?
We offer a 1-year guarantee on all our cushions as standard. This guarantee covers all defects that you would not expect with normal use of the cushion. Should your cushion unexpectedly develop a defect after this time, please contact us so we can look at the possibilities for your specific situation.
Is there a guarantee on my shift pillow?
We offer a 1-year guarantee on all our cushions as standard. This guarantee covers all defects that you would not expect with normal use of the cushion. Should your cushion unexpectedly develop a defect after this time, please contact us so we can look at the possibilities for your specific situation.
Washing instructions
How do I wash my shift pillow?
The cushion consists of an outer cover and an inner cushion. Before washing, remove the outer cover from the inner cushion. The cover can be washed in the washing machine or by hand. For detailed washing instructions, please refer to here watch.
How do I wash my bespoke pillow?
The cushion consists of an outer cover and an inner cushion. Before washing, remove the outer cover from the inner cushion. The cover can be washed in the washing machine or by hand. For detailed washing instructions, please refer to here watch.
